With ever-increasing competition and customer demands, it’s imperative to ensure you provide the best customer service possible to maintain happy customers throughout the lifecycle from initial and on-going communication and interaction to the point of service delivered.
MotionLink provides the operational and service performance insight you need in order to make the decisions that will improve your service deliverability and accountability.
Streamlined work order, route and scheduling optimization combined with location intelligence and mobile data collection lets you:
- Send the right mobile team for the job
- Better predict arrival and job completion time
- Improve service delivery windows
- Easily reassign mobile teams due to various schedule interruptions
- Improve quality and timeliness of communication with the customer for an overall better customer experience
- Improve billing accuracy on work performed and identify areas of future potential revenue